Parley Meadows Pet Cremations

Effective Date: 01/10/2025
Last Updated: 01/10/2025

Parley Meadows is committed to protecting your privacy and complying with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. This Privacy Policy explains how we collect, use, store, and protect your personal data when you use our services.

1. Who We Are

We are Parley Meadows, a pet cremation service provider based in BH236BB.
If you have questions about this Privacy Policy or how we handle your data, you can contact us at:
• Email: info@parleymeadows.co.uk
• Phone: 01202 162764
• Postal Address: Bounds Farm, Parley Green Lane, Hurn ,Christchurch, Dorset BH236BB

2. What Data We Collect

We may collect the following personal data:
• Identity Data: Name, title
• Contact Data: Address, phone number, email address
• Transaction Data: Payment information, records of services purchased
• Pet Details: Pet’s name, species, and relevant information for cremation
• Communication Data: Emails, messages, or calls you send to us

We do not collect special category data (e.g., health data about you) unless necessary for legal compliance.

3. How We Collect Data

We collect data in the following ways:
• When you book services online, by phone, or in person
• When you fill in forms, email us, or communicate with us
• When you make payments or request invoices
• When you visit our website (basic technical data such as cookies may be collected – see our Cookie Policy if applicable)

4. How We Use Your Data

We process your data for the following purposes:
• To provide cremation services and fulfil your booking
• To contact you about your booking (collection, updates, return of ashes)
• To issue invoices, process payments, and keep financial records
• To comply with legal obligations (e.g., Animal By-Products regulations)
• To handle enquiries, complaints, or aftercare requests

Lawful basis for processing:
• Contract: To perform the service you requested
• Legal Obligation: To comply with regulations or tax requirements
• Legitimate Interests: To improve our services and communicate with you

We will only use your data for the purposes for which we collected it unless we reasonably consider we need to use it for another compatible reason.

5. Sharing Your Data

We may share your data with:
• Service providers (e.g., payment processors, courier companies delivering ashes)
• Regulators or authorities where legally required (e.g., APHA, HMRC)

We do not sell or trade your data to third parties for marketing purposes.

6. Data Retention

We will keep your personal data only for as long as necessary:
• Service records are usually retained for 6 years to meet legal and accounting obligations.
• Memorial product orders or pet records may be retained longer if necessary (e.g., repeat orders or reprints).

After this period, your data will be securely deleted or anonymised.

7. Your Rights

Under UK GDPR, you have the following rights:
• Access: Request a copy of your personal data
• Rectification: Request corrections to inaccurate or incomplete data
• Erasure: Request deletion of your data (where legally possible)
• Restriction: Request limits on how we process your data
• Objection: Object to processing based on legitimate interests
• Data Portability: Request a copy of your data in a transferable format

To exercise any of these rights, contact us at [your email].

8. Data Security

We have implemented appropriate technical and organisational measures to protect your data from loss, misuse, unauthorised access, or disclosure.

9. Complaints

If you are unhappy with how we process your data, please contact us first so we can resolve the issue.
You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO):
https://ico.org.uk/make-a-complaint

10. Changes to This Policy

We may update this Privacy Policy from time to time. The most current version will always be available on our website.